Our Policies

Consistent attendance to therapy is extremely important in helping your child gain the most from services.

The following scenarios are considered, by Therapy Solutions, to be attendance issues (regardless of illness or emergency):

• Excessive cancellations: Attendance rate is below 75% (missing more than 2 out of 8 visits)
• More than 2 no-shows within an 8-week period
• Arriving more than 15 minutes late for 2 or more sessions

Therapy Solutions requires a 24-hour notice for the cancellation of a scheduled session. If you cancel a session late (fewer than 24 hours in advance of the start of the session time), you will be responsible for payment of 50% of the treatment session rate unless the session is rescheduled in the same week of the cancellation. Consistency is the key to progress and this policy keeps your child on track towards goals.

If you no-show to your appointment, you will be responsible for paying for 100% of the session cost. Late/no-show fees are not eligible for insurance reimbursement.

If attendance falls below 75% (attending less than 6 out of 8 sessions), the Clinical Management team will review your child's attendance and a warning letter may be sent to remind you of our attendance policy. If attendance does not improve (i.e., there is another late cancellation, a late arrival, or a no-show), it will be recommended that the child be placed on our flex scheduling list or take a break from therapy until a more consistent schedule of therapy sessions can be achieved.

While regular attendance at therapy sessions is crucial for your child’s progress, we also understand that children get sick. We want to make the clinic a safe environment for your child and all our clients and staff. We ask that you adhere to the following guidelines in determining whether your child is well enough to attend therapy.

• Children should be free from fever, vomiting, or diarrhea without the use of Tylenol or Ibuprofen for at least 24 hours prior to their appointment.
• A fever is considered to be a temperature at or above 100 ° F.
• Children who are home from school because of an illness should not attend therapy.

Please be cautious about highly contagious illnesses like Covid-19*, pink eye, head lice, scabies, whooping cough, strep throat, hand foot mouth, ringworm, and chicken pox. If your child presents with one of these illnesses, do not bring him/her to therapy until the risk of transmission has passed.

• If your child is lethargic or unable to participate in daily activities due to an illness, please do not bring him/her to therapy.
• If your child develops a fever or falls ill during his/her appointment, we will end the session early. Please remain available/close by to pick your child up, if needed.
• If a sibling or other family member is actively sick and/or contagious, we ask that you also refrain from bringing them into the clinic.

*If your child has tested positive for Covid-19, they should not come to the clinic until they are past day 5 (with day 0 being the start of symptoms and/or a positive test). They can attend sessions on day 6 if they are able to wear a well fitting mask from days 6-10.

When allowing your child to participate in therapy services, the following general policies must be followed:

Your child can and will participate fully in therapy services and will cooperate and accept our guidance in standards of behavior. Failure to adhere to these standards may result in suspension or termination of services.

Rules for acceptance and participation in therapy services are the same for everyone, regardless of race, color, ethnicity, religion, or gender.

At Therapy Solutions, we value both providing caregiver education and allowing our therapists the time to wind down a session, transition out, and prepare for the next client. For these reasons, our sessions are:

• 25 minutes of direct treatment followed by 5 minutes of caregiver education and therapist transition time
• 40 minutes of direct treatment followed by 5 minutes of caregiver education and therapist transition time
• 55 minutes of direct treatment followed by 5 minutes of parent education and therapist transition time

For example, if your child receives a 30-minute session scheduled at 8:00 am, you can expect the therapist to conclude treatment activities at 8:25 am. If your child receives a 60-minute session scheduled at 8:00 am, you can expect the therapist to conclude treatment activities at 8:55 am.

In the event of a medical emergency, Therapy Solutions employees will seek care for the client from the closest hospital emergency room, if deemed necessary. In the event of a medical emergency, Therapy Solutions employees will call for an ambulance for transporting the client, if necessary. Emergency room physicians and the physician/practice on file are assumed to have consent to treat the child unless otherwise noted within the child’s file in the event the parent/caregiver cannot be reached. The parent/caregiver are responsible for the bill incurred under this authorization. This authorization shall be valid for the time the client is an active client of Therapy Solutions. This is voluntary and parent/caregiver permission may be withdrawn at any time. Such withdrawal shall be submitted in writing to Therapy Solutions and cannot be made to the extent to which action has been taken.

Parents/caregivers acknowledge that there is some risk inherent in the use of the therapy equipment at this clinic and agree to indemnify and hold Therapy Solutions harmless from any and all losses and claims for any injuries or other damages occurring to myself, my child(ren) or our belongings from the use of therapeutic equipment.

Parents/caregivers are welcome to accompany the child to the waiting room before the therapy session. All accompanying individuals are asked to wait in the waiting room or parking lot. Parents/caregivers are responsible for monitoring their child's play while waiting for their other child to complete their therapy session(s). All siblings or accompanying children must remain in the waiting area throughout the duration of the session.

Therapy Solutions is committed to training students to provide state of the art therapy to children. We often have graduate and doctorate students at the Therapy Solutions clinic to complete their fieldwork placement. These students have completed all of their course work and been interviewed by the clinic's owners, before coming to Therapy Solutions. These students are typically assigned to one therapist and participate in treatment with that therapist. The Therapy Solutions staff therapist always continues to be involved in the therapy session and the child benefits from having the attention of two therapists, which often optimizes the treatment time. Additionally, there will periodically be an individual observing who is interested in pursuing a career in speech, occupational, or physical therapy.

Positive attitude and cooperation of all clients is a vital component of therapy services; therefore any violent behavior will not be tolerated. Therapy Solutions reserves the right to determine who is or is not suitable for therapy services and will take all measures to provide a safe and constructive learning environment. 

We support a two strikes behavior policy; however, we reserve the right to refuse further treatment following a significant incident of violent behavior from a child.  If a violent incident occurs, the parent/guardian will be notified of the incident.  Therapy may resume after a meeting with the parent/guardian to address the violent issue and an action plan has been agreed upon by both the parent/guardian and the directors of the clinic.

• First strike is a written warning signed by the parent and clinical director.
• Second strike will be a consultation with the clinical director and a possible suspension or termination of services. 

In the case of violent/aggressive behavior by a child, services will be immediately terminated. 

The aggressive behaviors listed below will not be tolerated.

• Yelling or using raised or disrespectful voice
• Using curse words, derogatory language, or racial/cultural/sexual slurs
• Making threats in any form (verbal, written, text, email, letter, etc.)
• Physical touch or the insinuation of physical harm
• Using bullying techniques (intimidation, excessively talking over others, discrediting the observations or clinical reasoning of others)
• The use of or threat of firearms or other weapons
• Destruction of the physical property of Therapy Solutions
• Refusal to comply with therapists instructions

*This list is not an inclusive list and is subject to the interpretation of the staff member.

If you engage in behavior deemed to be aggressive, Therapy Solutions reserves the right to any of the following :

• Document aggressive behaviors in session notes or client files
• End a therapy session early
• Ask you to leave the building
• Request that another caregiver bring your child to therapy
• Discontinue providing therapy and remove your family from our schedules

If you are unable to maintain appropriate behavior and continue to threaten the peace of the clinic, we reserve the right to call the police for support.

Therapy Solutions is committed to providing a safe and welcoming environment for all of our children, parents, volunteers, and staff. To ensure safety and comfort for all we expect all individuals to act in a mature and responsible way that respects the rights and dignity of others. This applies to all staff, students, parents, family members, and guests. Our code of conduct does not permit language or action that can hurt or frighten another person, or that falls below a generally accepted standard of conduct.