Our Policies

Consistent attendance to therapy is extremely important in helping your child gain the most from services.

The following scenarios are considered, by Therapy Solutions, to be attendance issues (regardless of illness or emergency):

  • Excessive cancellations: Attendance rate is below 75% (missing more than 2 out of 8 visits)
  • More than 2 no-shows within an 8-week period
  • Arriving more than 15 minutes late for 2 or more sessions

Therapy Solutions requires a 24-hour notice for the cancellation of a scheduled session. If you cancel a session late (fewer than 24 hours in advance of the start of the session time), you will be responsible for payment of 50% of the treatment session rate unless the session is rescheduled in the same week of the cancellation. Consistency is the key to progress and this policy keeps your child on track towards goals.

If you no-show to your appointment, you will be responsible for paying for 100% of the session cost. Late/no-show fees are not eligible for insurance reimbursement.

If attendance falls below 75% (attending less than 6 out of 8 sessions), the Clinical Management team will review your child's attendance and a warning letter may be sent to remind you of our attendance policy. If attendance does not improve (i.e., there is another late cancellation, a late arrival, or a no-show), it will be recommended that the child be placed on our flex scheduling list or take a break from therapy until a more consistent schedule of therapy sessions can be achieved.